One reason for this problem is that many organisations are ill-suited to the effective control of information flow. Knowledge is not like other assets. It requires a quite different style of management, and a special kind of corporate culture.

Technology readily supports multi-authorship and multiple team membership. Collaboration is a key to success. Managers have to motivate employees to creatively share their knowledge, but at the same time control its flow, keep it up to speed and ensure its compliance to organisational and legal standards.

We have the techniques and the experience to shape up knowledge management. We know how to change culture to fit the needs of organisations that must trade in knowledge. We know how to diagnose and remedy failing work flows. And we know how to establish where technology will make its best contribution.